Sunday, October 19, 2014

Week 1 EOC: Great customer Service

This is a bit of a tough one!  More often than not, we only remember our negative customer service experiences.  Being a lover a fashion, I’m always on the lookout for good deals on hot brands.  I admit to having champagne taste on a beer budget.  And while I would very much enjoy shopping at Sak’s Fifth Avenue or similar department stores, my wallet just doesn’t allow this.

I decided to stop at Sak’s off 5th at the south outlets one afternoon to search for a gown for a friend’s wedding.  The associates were all very kind and went out of their way to help me.  I definitely made them earn their paychecks that day with numerous trips to and from the dressing room with different styles, sizes, etc.  They did this for me with a smile on their faces, and were professional, respectful, and courteous the entire time.


As I was searching through the racks of dresses, a beautiful deep royal blue gown with a train caught my attention.  The first thing that I noticed was the designer’s name.  The gown was a Vera Wang!  It was the only one in the store…but luckily it was my size!  I became excited and heartbroken at the same time.  There was no way that I would be able to afford an original Vera Wang design.  But then I saw the price tag, and I was in Valhalla!  The original price of $750.00 was marked down to $75.00.  After confirming that this wasn’t a typo, that baby was mine, and I felt like a million bucks at my friend’s black tie wedding!

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